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Opportunity Beyond Age Segregation

It’s a seldom mentioned truth that senior living is one of the few industries that is still allowed to discriminate. Is that changing?

Hey LeadingAge, AHCA/NCAL, Argentum, and ASHA — Come Up with A Plan

I am fearful that this will be dismissed as criticism and a lack of appreciation for all that these organizations have done. Trust me, I am watching.

Training Is Key to Ensuring Your Technology Investment Pays Off

The costs of neglecting training can be high: unrealized business goals; efficiency and productivity gains that never materialize and employee frustrations.

Machine Learning: Hype or Critical for Problem Solving?

Whether we understand it or not, we’ve all heard the jargon – artificial intelligence, machine learning, and automation. It’s here and there’s more coming.

Why Signature Dumped Their Agency Staffing Model

They’re qualified, eager to work, and would love to be part of your on-demand staffing pool. But there’s a problem. You don’t even know they’re out there.

Are We Overly Sensitive? An Inter-Cultural Encounter

Sometimes we take dogma to the extreme, even to our own detriment. Here is an example. What’s wrong? What’s right? What’s safe?

Same Survey, Then and Now: Eye Opening Responses!

While we know the pandemic has altered our thinking, it’s rare to find a report that tracked responses to the same questions before and after COVID-19 hit.

How Technology Could Rock Your Bottom Line … Today

It is frustrating that today, you cannot find a single senior living community that is fully tech-enabled. If it existed here is what it would look like …

Honesty Is the Best Policy – Even If It Means Losing the Sale

Have you ever had the experience of closing a sale to someone you weren’t sure was going to be happy in your community? It can be a mistake.

Three Reasons to Feel Hopeful in the Face of COVID-19

At times it feels like it will never end, that it will never get better. I promise you that we will get through this. We will come out stronger and better.